Frequently Asked Questions (FAQ)

How long does shipping take?

Shipping times depend on the product and destination.

Estimated delivery times:

United States: 7–15 business days
International orders: 10–25 business days

Please note that these are estimates and may vary due to customs processing, holidays, or carrier delays.

Will I receive a tracking number?

Yes. Once your order has shipped and tracking is available, you will receive a tracking number by email.
Please allow 24–48 hours for tracking updates to appear, especially during busy periods.

Can I cancel my order after placing it?

Yes, you may request to cancel your order within 24 hours, provided the order has not yet been processed or shipped.

To request a cancellation, please contact us at support@yokidz.shop with the subject line “Cancel Order”.

What if I entered an incorrect or incomplete address?

If you notice an error in your shipping address, please contact us within 24 hours of placing your order.

While we’ll do our best to help, Yo Kidz is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.

What should I do if my order arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include:

Your order number
Clear photos of the issue

We will review your request and work with you to provide an appropriate solution.

What is your return policy?

We accept return requests within 14 days of delivery, provided the item is unused and in its original condition.

Please visit our Return & Refund Policy page for full details.

Are some items non-returnable?

Yes. Certain items, such as personal care or hygiene products, may not be eligible for return due to health and safety reasons. These exceptions are noted on the product page when applicable.

Do you ship internationally?

Yes, we offer international shipping to many countries. Delivery times and availability may vary by location.

How can I contact customer support?

You can reach our support team at support@yokidz.shop.
We aim to respond to all inquiries within 24–48 hours, Monday through Friday.

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers, and your payment information is never stored on our servers.

Our commitment

At Yokidz, we believe that every purchase can make a difference. That’s why we select products not only for their quality but also for their impact on the environment and society. We support products that nurture children’s growth while respecting the planet. Our goal is to help every family provide the best for their children while contributing to a more sustainable future.

We have chosen to adopt a dropshipping model to ensure our customers benefit from fast, hassle-free service at reduced costs. In other words, each order is shipped directly by our suppliers, allowing us to offer high-quality products without the usual challenges of stock management. This also enables us to focus on what truly matters: providing you with an exceptional shopping experience.

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CUSTOMER SATISFACTIONS

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Why choose yokidz?

We are more than just an online store. Yokidz is a trusted partner to support you through every important moment in your children’s lives. Our goal is to make online shopping as easy and enjoyable as possible while offering products that enrich the daily lives of your entire family.

High-quality, handpicked products: every product on yokidz is carefully selected for its quality, durability, and positive impact on children’s development. We strive to offer items that not only meet the needs of parents but also foster imagination and learning in little ones.

A smooth and enjoyable shopping experience: navigating our site is a true pleasure. We’ve thought of everything to make your life easier: advanced search filters to quickly find what you’re looking for, sorting options tailored to your needs, and a clear interface that guides you every step of the way.

Families first, always: we understand that every family is unique. That’s why we pride ourselves on offering a wide range of products for every stage of your children’s lives, from birth to adolescence. No matter the age of your child, we have something special for them!

Fast and secure delivery: thanks to our partnership with trusted suppliers and our dropshipping system, we ensure fast and reliable delivery so your purchases arrive on time, hassle-free.