Welcome to Yo KIDZ LLC, we are committed to helping parents, children and young people find high-quality, reliable, and inspiring items that make everyday moments special.

Shipping policy

🚚 SHIPPING POLICY  

At Yo KIDZ LLC., we understand how important it is for families to receive their orders clearly and reliably. We work hard to ensure every order is processed and delivered as efficiently as possible.

📦 Order Processing

  • Orders are typically processed within 1–3 business days.

  • Once your order is processed, you will receive a confirmation email with tracking information when available.

🎁 Free Shipping

Free shipping on all orders over $50!

Please Note:

  • Free shipping applies to US domestic orders only
  • International orders are subject to customs duties and taxes, which are the responsibility of the customer

🚛 Shipping Times

Shipping times may vary depending on the product and destination.

Estimated delivery times:

  • United States: 7–15 business days

  • International orders: 10–25 business days

    • International Shipping

      • We ship to over 44 countries worldwide
      • International shipping rates are calculated in real time at checkout based on your location and order weight
      • Please note that delivery times are estimates and may be affected by factors such as customs processing, holidays, or carrier delays.

❌ Order Cancellation

You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation, please email us at support@yokidz.shop with the subject line “Cancel Order”.

If the order has already been shipped, cancellation may no longer be possible, and you will need to follow our return process once the item is delivered.

📍 Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate at checkout.

If you notice an error in your address, contact us within 24 hours of placing your order, and we will do our best to update it before shipment.

Yo Kidz is not responsible for delays, delivery failures, or returned packages caused by incorrect or incomplete address information provided at checkout.

📦 Tracking Information

When available, tracking details will be sent to you by email once your order has shipped.
Please allow 24–48 hours for tracking updates to appear.

💔 Damaged Items

We take great care in packaging every order. However, in rare cases, items may be damaged during transit.

If your item arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo of the damaged item

Once reviewed, we will work with you to offer an appropriate solution, such as a replacement or refund, in accordance with our return policy.

💬 Need Help?

If you have any questions that were not answered here, our support team is happy to assist you.

📧 Contact us at support@yokidz.shop
We aim to respond within 24–48 hours.

Thank you for trusting Yo KIDZ LLC. to be part of your family’s journey.